Baaya endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. However, it is in the nature of handmade products that they differ from one another and from the photographs presented, or that they contain natural patterns found in the material used.
As a policy, we do not offer returns or exchanges on products that are delivered in good condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
To return or exchange a product or report a damage in transit, please get in touch with our Customer Care within 48 hours of delivery:
- by telephone at +91 022 24979463 between 10.00AM to 8 PM.
- by email at firstname.lastname@example.org with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
Our customer care team will look into the issue and revert back within 48 working hours.
EXCHANGE & REFUND POLICY
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case-by-case basis and we request you to get in touch with our team for prompt resolution.
No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Products bought online cannot be exchanged or returned in store.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.